Refund Policy

For fixed-fee (one-time) programs, you may request a refund within 7 days of purchase provided no final digital assets have been delivered and no full design session has been completed. After digital materials are sent or a session is completed, those elements become non-refundable.

Any sessions already delivered and any digital artwork or graphics already accessed or downloaded are non-refundable. Custom design work is considered delivered at the time files are sent via email or upload. Discovery Sessions are non-refundable once completed.

If you purchase a multi-session package and wish to cancel before using all sessions, you may receive a prorated refund for unused sessions, minus any design time or digital materials already provided.

You may cancel your monthly partnership at any time. Your cancellation takes effect at the end of your current billing period; no further charges will be made after cancellation. Design work already delivered in the billing cycle is non-refundable.

Missed sessions without 24-hour notice may be forfeited and are non-refundable. If you reschedule with at least 24-hours’ notice, I’ll do my best to accommodate your new time.

Any duplicate or accidental charges reported within 14 days of payment will be fully refunded after verification.

To request a refund, contact me at contact@edaurand.space with your name, program purchased, and reason for your request. Refund requests are responded to within 3 business days.

If a refund is approved, it will be processed through Stripe. Refunds typically take 5-10 business days to appear in your account, depending on your bank.

If you believe you have been charged in error, please contact me first to resolve the issue. Filing a dispute without first reaching out may delay resolution.